About us

The way we work

We’re an experienced team of digital strategists, UX designers, and analysts. Helping organisations improve their websites, apps and digital products or create new ones. Everything is managed in-house at our digital agency in Shoreditch, London.

Open and honest

We’re straight talking, choosing to use plain English instead of industry jargon or buzz words. We build long lasting relationships based on respect, honesty and fair play.

Research first

Design is the practice of problem solving. It’s meaningless if you don’t understand the problem you're trying to solve. We start by researching and understanding your challenges before proposing solutions.


We work in small teams with our clients’ as partners invested in the process throughout. You’ll have direct access to our UX and visual designers to share ideas and discuss feedback.

Technology freedom

We’re not tied to any particular CMS or technology platform. We partner with specialist development agencies to deliver your project on on the platform most suited to your needs.

Fight against finished

We believe every website can be improved, no matter how perfect you think it may be. We fight against finished, iterating and improving in our goal to increase engagement and conversion rates.

Leadership team

Ben Harris
CEO Decibel Group
Richard Trigg
Creative & UX Director
Timothy de Paris
CTO Decibel Group